Below are some of the most common questions our customers ask before purchasing from The Western Jacket.
If you have any other questions, feel free to contact us at support@thewesternjacket.com
— we’re always happy to help
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- Product Quality, Stitching & Craftsmanship
- Returns, Exchanges & Refunds
- Product Quality & Sizing
- Orders & Payments
- Shipping & Delivery
Need Help?
Our support team is here to help with orders, sizing, shipping, and custom requests. Click the button below to start a live chat. If live chat is offline, email us at support@thewesternjacket.com and we’ll reply within 20–36 hours.
Product Quality, Stitching & Craftsmanship
Q: How is the stitching quality of your jackets?
Our jackets feature strong, clean, and durable stitching designed for long-term wear. We use reinforced seams to ensure the jacket maintains its shape and strength over time.
Q: Are your jackets handcrafted or factory-made?
Our jackets are professionally crafted by skilled manufacturers, combining modern production techniques with attention to detail for consistent quality.
Q: Do your jackets go through a quality check before shipping?
Yes. Every jacket is carefully inspected before dispatch to ensure proper stitching, finishing, and material quality.
Q: Will the stitching loosen or tear after regular use?
No — our jackets are made for everyday wear. With proper care, the stitching remains firm and intact, even with regular use.
Q: How durable are your jackets for long-term use?
Our jackets are designed to be long-lasting, comfortable, and durable, using quality leather and stitching that improves with time.
Returns, Exchanges & Refunds
Q: What is your return policy?
You can return or exchange items within a certain time frame if they are unused and in original condition — see our returns page for full details.
Q: Can I exchange my jacket if I receive the wrong size?
Yes! If the jacket doesn’t fit, we’ll help you exchange it for the right size.
Q: How long does the refund process take?
Once we receive your returned jacket, refunds are usually processed within a few business days to your original payment method.
Q: Who pays for return shipping?
Return shipping may be covered by you unless the return is due to our error (wrong item or defect).
Q: What should I do if I receive a damaged or defective item?
Contact us right away with photos — we’ll assist with a refund or replacement.
Product Quality & Sizing
Q: Are your jackets made from real leather?
Yes — our jackets are crafted from genuine leather and quality materials, designed to look great and last long.
Q: How do I choose the correct size?
Each product page shows a size chart. Compare your measurements to these charts for the best fit.
Q: What if the size I ordered doesn’t fit?
If the jacket doesn’t fit, you can exchange it for a different size (see our returns/exchange policy).
Q: Do the jackets look the same as in the pictures?
Yes — pictures on the site show the actual styles we sell, but colors may vary slightly due to screen settings.
Q: How should I care for my leather jacket?
To keep your jacket looking great: avoid machine washing, use a leather conditioner occasionally, and store it away from moisture
Orders & Payments
Q:How can I place an order on The Western Jacket?
Just browse our collections, select your favorite jacket, pick your size, and click Add to Cart. Then go to Checkout, enter your shipping address, choose a payment method, and confirm your order.
Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard) and secure online payment options available at checkout.
Q: Will I receive an order confirmation after checkout?
Yes! You’ll get an order confirmation email right after you complete your purchase with your order number and details.
Q: Can I cancel or change my order after placing it?
Orders are processed quickly once placed. If you need to change or cancel, contact us immediately — we’ll do our best to help before it ships.
Shipping & Delivery
Q: Do you offer international shipping?
Yes, we offer international worldwide shipping to many countries. Shipping availability and delivery time may vary depending on your location.
Q: How long does international shipping take?
International orders usually take 10–15 business days, depending on the destination, customs clearance, and courier service.
Q: Do you offer rush or express shipping?
Yes, rush / express orders are available on request. If you need your jacket urgently, please contact us before placing your order to confirm availability and cost.
Q: How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your package.
Q: What if my order is delayed?
Shipping delays can happen due to customs or courier issues. If your tracking hasn’t updated, contact us and we’ll check the status for you.
