Privacy Policy

The Western Jacket operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following personal information, depending on how you interact with our Services:

  • Contact details: name, address, billing/shipping address, phone number, email.
  • Financial information: credit/debit card info, payment details, transaction info.
  • Account information: username, password, preferences, and settings.
  • Transaction information: items viewed, purchased, returned, exchanged, or canceled.
  • Communications: customer support inquiries or messages you send us.
  • Device information: device type, browser, IP address, unique identifiers.
  • Usage information: interactions with our Services and navigation behavior.

Sources of Personal Information

  • Directly from you: when you create an account, use the Services, or contact us.
  • Automatically: through cookies, device tracking, or analytics when you visit our site.
  • From service providers: who process information on our behalf.
  • From partners or third parties.

How We Use Your Personal Information

  • Provide and Improve Services: Process orders, manage accounts, customize your shopping experience, and facilitate shipping and returns.
  • Marketing and Advertising: Send promotions and advertisements via email, text, or other channels; show personalized ads.
  • Security and Fraud Prevention: Protect against fraud, secure our services, and authenticate accounts.
  • Communications: Respond to customer support inquiries and maintain our business relationship with you.
  • Legal Compliance: Comply with applicable law, legal processes, and enforce our terms or policies.

How We Share Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and third-party service providers (IT management, payment processing, shipping, analytics).
  • With business and marketing partners for personalized advertising, respecting applicable opt-out rights.
  • When you request or consent to disclosure, e.g., social media integrations or shipping.
  • Within our corporate group or affiliates.
  • During business transactions like mergers or legal obligations.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may collect and use your information in accordance with their Privacy Policy and you can exercise rights related to your data via the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party sites. We are not responsible for the privacy, security, or accuracy of these sites. Information shared on third-party platforms may be viewable by others and outside our control.

Children’s Data

We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child provided information to us, contact us to request deletion.

Security and Retention

No security system is perfect. We cannot guarantee absolute security, but we take reasonable measures to protect your information. Retention depends on the purpose: account maintenance, legal obligations, dispute resolution, or policy enforcement.

Your Rights

Depending on your location, you may have rights including:

  • Access your personal information.
  • Request correction or deletion.
  • Request portability of data.
  • Opt-out of sale or targeted advertising.
  • Manage communication preferences and marketing opt-outs.

EEA/UK residents may also have rights to object or restrict processing, or withdraw consent.

International Transfers

Your data may be transferred, stored, and processed outside your country. Transfers follow recognized safeguards like Standard Contractual Clauses where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to practices, operational, legal, or regulatory reasons. Updates will be posted on this page with a “Last Updated” date.

Contact Information

If you have questions or want to exercise your privacy rights, contact us:

For data protection purposes, we are the data controller of your personal information.