Men's Green & White Ghost Dunk Varsity Jacket | Premium Wool & Leather Baseball Letterman Jacket | The Western Jacket

Returns Policy

At The Western Jacket, we’re committed to delivering high-quality jackets that meet your expectations. Every item is carefully inspected before shipping. If you encounter any issue with your order, we’re here to assist. Please review the details below to understand our return policy.

Return Eligibility

• Time Frame: You may request a return, replacement, or refund within 30 days from the date of delivery.
• Condition: Items must be returned unused, in original packaging, with all tags intact.

Eligible Reasons

• Defective Products: Damaged, faulty, or not functioning as described. Photos are required for approval.
• Non-Defective Returns: If you change your mind or receive the wrong item. A 20% restocking fee applies. Shipping charges are non-refundable.
• Our Errors: If we ship the wrong item, we’ll cover all costs to make it right.

Non-Returnable Items

• Custom Made Jackets: All “Made to Measure” or personalized jackets are non-returnable and non-exchangeable.
• Sale & Discount Items: Non-returnable unless defective.
• Customer Damaged Items: Items used, altered, or damaged after delivery cannot be returned.

Return Costs

• Customer Responsibility: Return shipping is the customer’s responsibility unless due to our error or a defective product.
• Restocking Fee: A 20% restocking fee applies to all non-defective returns.
• Our Errors or Defects: We cover all shipping costs and waive restocking fees.

How to Return an Item

1. Submit a Request: Contact us within 30 days via email at support@thewesternjacket.com or call +92 331 0431753. Please include your name, order number, email used for the order, and reason for return (with photos if defective).
2. Approval: We will review your request within 48 working hours and provide return authorization and shipping instructions.
3. Ship the Item: Use a trackable shipping service and keep proof of shipment.

Refund Process

• Processing Time: Refunds are processed within 7–10 working days after receiving and inspecting the returned item.
• Refund Method: Refunds are issued to the original payment method (PayPal, Stripe, etc.).
• Refund Amount: Full product cost minus 20% restocking fee for non-defective returns. Shipping charges are non-refundable unless the return is due to our error or a defect.

Replacement Process

• Defective Items: Replacement shipped at no cost after receiving the defective item.
• Non-Defective Replacements: A 20% restocking fee applies, and the customer pays return shipping.

Return Address

Business Name: The Western Jacket
Address: Haji Pura Road, Sialkot 51310, Pakistan

Shipping Policy

Order Processing

• All orders are processed within 7–10 business days.
• Orders are not shipped or delivered on weekends or holidays.
• During peak seasons or promotions, processing may take slightly longer.

Shipping Time

• Estimated delivery time is up to 14 business days after order processing.
• Shipping is completely FREE for all orders.
• Delivery time may vary based on destination, customs clearance, and local courier services.

International Shipping

• We ship worldwide.
• Delivery may take up to 14 business days or longer depending on customs.
• International customers are responsible for customs duties, taxes, and import charges.
• Shipping is free on all international orders.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor delivery status.

Lost or Damaged Packages

The Western Jacket is not responsible for shipping delays, lost, or damaged packages once shipped. If your item arrives damaged, contact us within 48 hours of delivery with photos, and we will assist accordingly.

Shipping Restrictions

• Certain products may not be shipped internationally due to customs or carrier restrictions.
• PO Boxes may not be accepted for international shipments.

Contact Us

Email: support@thewesternjacket.com
Phone: +92 331 0431753